98fb Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how 98fb ("98fb", "Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who use the 98fb website and related services. This Policy forms part of the 98fb Terms and Conditions, and by using the platform you confirm your acceptance of both documents.

98fb is committed to handling all personal data responsibly, transparently, and in compliance with applicable data protection principles. We collect only the information that is genuinely necessary to provide you with a safe, functional, and personalised gaming experience on the platform.

Please read this Policy carefully before using 98fb. If you have any questions about how we handle your data, contact our support team at [email protected] at any time.

Types of Data We Collect

1How We Use Your Information

98fb uses the personal data we collect for clearly defined and lawful purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are:

• Account creation, management, and authentication — including verifying your identity during registration and any subsequent KYC checks required by our compliance obligations.
• Processing deposits, withdrawals, and all financial transactions on the platform, including reconciling transaction records and maintaining accurate account balances.
• Delivering customer support, resolving disputes, responding to enquiries, and communicating with you about your account, bonuses, and platform updates.
• Fraud prevention, anti-money laundering screening, and responsible gaming monitoring — including detecting unusual account activity, duplicate accounts, and patterns consistent with prohibited conduct.
• Improving platform performance, personalising your experience, and conducting internal analytics to understand how players use 98fb and identify areas where the platform can be enhanced.
• Sending you promotional communications, bonus offers, and personalised marketing about 98fb services — where you have consented to receive such communications or where we have a legitimate interest in doing so.

We will never use your personal data to make fully automated decisions that produce significant legal effects without any human review. Any profiling carried out by 98fb for responsible gaming or fraud detection purposes is subject to human oversight and is not used to take irreversible actions against an account without a manual review stage.

2Legal Basis for Processing

98fb processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil our obligations to you as an account holder, including operating your account, processing transactions, and providing the gaming services you have signed up to use.
• Legal obligation — processing necessary to comply with applicable anti-money laundering regulations, age verification requirements, and other legal or regulatory duties that bind 98fb.
• Legitimate interests — processing carried out to protect the security and integrity of the platform, prevent fraud and abuse, improve our services, and conduct internal analytics, where those interests are not overridden by your privacy rights.
• Consent — where we rely on your consent as the legal basis (for example, for direct marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3Sharing of Your Information

98fb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We will never monetise your data by making it available to advertisers or data brokers. Your information is shared only in the following limited and controlled circumstances:

Service Providers and Partners

• Game and platform technology providers — including game studios (such as Pragmatic Play, Evolution Gaming, Ezugi) and platform infrastructure vendors who require access to relevant session or transaction data to deliver their contracted services.
• Payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, who receive only the payment and identity data necessary to authorise and settle transactions. Payment processors operate under their own privacy policies and are bound by applicable financial regulations.
• Analytics and anti-fraud tools — third-party services used internally to detect irregular betting patterns, identify potential fraud, and monitor platform stability. These providers receive anonymised or pseudonymised data where technically possible.

Legal and Regulatory Disclosure

98fb may disclose your personal data to law enforcement authorities, regulatory bodies, financial intelligence units, or courts when required to do so by applicable law, a valid court order, or a regulatory compliance obligation. In such cases, we will disclose only the minimum data required to satisfy the legal demand and will, where legally permissible, notify you of the disclosure.

4Cookies and Tracking Technologies

98fb uses cookies and similar tracking technologies to enable essential platform functions, improve your experience, and gather anonymous usage analytics. The following categories of cookies are used on the platform:

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies — used to collect anonymised information about how visitors use the platform, which pages are most visited, and where users encounter errors. This data is used exclusively to improve platform quality and is not linked to any individual account.
• Functional cookies — used to remember your preferences such as language settings, and to personalise aspects of your experience on the platform between sessions.

You may control cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the performance of some platform features. 98fb does not use third-party advertising cookies or behavioural targeting cookies for the purpose of serving advertisements on other websites.

5Data Retention

98fb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations; communication and support records are retained for three years; anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.

When personal data is no longer required, 98fb deletes or irreversibly anonymises it in a secure manner. Players may request early deletion of their data subject to the conditions described in the Your Rights section below.

6Security Measures

98fb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL (TLS) encryption on all data transmitted between your browser and our servers; encrypted storage of sensitive account credentials and financial data; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security reviews and penetration testing of the platform's infrastructure; and incident response procedures to ensure rapid containment and notification in the event of a data breach.

While 98fb takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. We encourage all players to use strong, unique passwords for their 98fb accounts, to enable any available two-factor authentication options, and to log out from shared or public devices after each session.

7Your Rights Regarding Your Data

Subject to applicable law, you have the following rights in relation to the personal data that 98fb holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account username:

• ✅ Right of Access —request a copy of all personal data we hold about you, including how it is used and with whom it has been shared.
• ✏️ Right of Rectification —request correction of any inaccurate or incomplete personal data we hold about you.
• 🗑️ Right of Erasure —request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that override this right.
• ⏸️ Right to Restrict Processing —request that we limit the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• 📦 Right to Data Portability —request a structured, machine-readable copy of the personal data you provided to us, where processing is based on consent or contractual necessity.

We will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you of the extension. There is no fee for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8Third-Party Links and Services

The 98fb platform may reference third-party service providers, payment partners, and game studios by name. These entities operate under their own independent privacy policies, and 98fb is not responsible for the data practices of any third party. When you use a payment method such as bKash or Nagad to transact on 98fb, your interaction with that payment provider is also governed by the provider's own terms and privacy policy. We recommend reviewing the privacy policies of any third-party services you use in connection with your 98fb account.

9Children's Privacy and Age Restrictions

98fb is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or store personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account without notice.

If you are a parent or guardian and believe that a minor has registered an account on 98fb, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

10Changes to This Privacy Policy

98fb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will update the Last Updated date at the top of this page and, where the changes are significant, take reasonable steps to notify active players via the platform.

Your continued use of 98fb following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any updates. If you disagree with the revised Policy, please stop using the platform and contact [email protected] to discuss your options regarding your account and data.

11Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how 98fb processes your personal data, please contact our support team directly. We take all privacy enquiries seriously and aim to respond to every query within 72 hours during normal business hours (Bangladesh Standard Time, UTC+6).

Email: [email protected] — Please include your registered username and a brief description of your enquiry so that our team can assist you as efficiently as possible.